Collinson Group and Points Launch New Global ‘One-Stop- Shop’ MeliáRewards Online Shopping Experience
Over nine million MeliáRewards members can now earn and redeem points with leading global brands when they shop online
LONDON, December 5, 2017 – Collinson Group and Points (TSX:PTS) (Nasdaq:PCOM), strategic partners and leaders in loyalty commerce, have today launched a new international earn and redemption loyalty commerce eStore with MeliáRewards, the loyalty programme for Meliá Hotels International. Spanning 43 countries, four continents and with over 370 hotels globally, Meliá is one of the world’s largest hotel brands. The new online shopping platform ‘MeliáRewards Shopping’ gives the nine million global MeliáRewards members access to two new eStores to help drive both additional earning and redemption of the MeliaRewards loyalty currency.
The Earn eStore, ‘MeliaRewards Shopping’, gives members the ability to shop and earn points with 1,800 leading local and international retailers in the UK, Spain, Italy, France and the US. These include the likes of Fnac, el Corte Inglés, Aliexpress and John Lewis. The new Redemption eStore, also called ‘MeliaRewards Shopping’, gives members access to over
4,000 reward items across 8 reward categories, including the likes of electronics, health and beauty and travel, with delivery capabilities to over 100+ regions globally. Members can also earn points on any joint cash and points redemption payments.
Testament to the loyalty centric approach of Melia, and to celebrate the launch of the new online shopping platform, MeliáRewards is offering its members the chance to double their points on all earn transactions in the first two weeks following launch. It is also a unique travel loyalty programme in that all employees have access to the same member earning and redemption opportunities as normal members, helping to truly put loyalty at the heart of the business.
“We’re excited to grow and improve our member value proposition and raise our programme to the next level of loyalty excellence,” said Susana Miranda Hansford, Global Loyalty & Partnerships, Meliá.
“We’re always looking for ways to make the member experience more convenient and rewarding. Through the Collinson Group and Points partnership, we can raise the bar by providing a better customer experience through offering more choice and improving how we engage with them, therefore providing more value. Both companies share a similar member-centric approach which was important to us when choosing partners to
deliver this solution. We can’t wait to see our members take advantage of the new MeliáRewards Shopping eStores”.
Points and Collinson Group formally partnered in 2014, with a shared goal of bringing loyalty commerce best practice to the global loyalty industry.
James Berry, Head of Loyalty Commerce, Collinson Group added: “Meliá has loyalty at the heart of its organisation. It’s in its DNA. We have a shared view of the importance of delighting and rewarding customers at every turn and we believe the MeliáRewards Shopping eStore will have a significant, positive impact for both the company, and most crucially, its members.”
Since 2012, Points has powered the Buy, Gift and Exchange programme for Meliá, bringing more flexibility and enhancing the member experience of Spain’s leading hotel chain.
“Loyalty is not a one-dimensional experience – it’s becoming increasingly complex as brands look to connect with consumers in meaningful ways,” said Rob MacLean, CEO at Points. “Members are looking for better flexibility in how they earn and redeem rewards, as well as a more tailored approach based on their personal preferences. We are thrilled to expand our partnership with Meliá to give members the ability to earn and redeem loyalty currency, personalised to their preferences, in their everyday, online shopping.”
Visit MeliáRewards Shopping www.meliarewards.com
About Collinson Group
Collinson Group is a global leader in influencing customer behaviour to drive revenue and value for its clients. It offers a unique blend of industry and sector specialists who together provide market- leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, Insurance, and Assistance. Collinson Group has 25 years’ experience, with 25 global locations, servicing over 800 clients in 170 countries, employing 2,000 staff, and managing over 20 million end customers.
The Group provides unrivalled insight and expertise around affluent consumers and frequent
travellers, creating and delivering products and services that increase engagement, loyalty and value for customers. Collinson Group clients are market leaders from across the globe including: 500 banks internationally, Visa, MasterCard, American Express, Barclays, Credit Mutuel, Air France KLM, Cathay Pacific, British Airways, Intercontinental Hotel Group, Hilton Hotels, and Vodafone. Collinson Group has been bringing innovation to the market since inception - launching the first independent global VIP lounge access programme, Priority Pass, being the first to sell direct travel insurance in the UK through Columbus Direct and establishing created the first loyalty agency of its kind in the travel sector with ICLP. Today Collinson Group still invests heavily in innovation to ensure that continued delivery of superior customer experiences.
Points, publicly traded as Points International Ltd. (TSX:PTS)(Nasdaq:PCOM), provides loyalty eCommerce and technology solutions to the world’s top brands to power innovative services that drive increased loyalty program revenue and member engagement. With a growing network of over 50 global loyalty programs integrated into its unique Loyalty Commerce Platform, Points offers three core private or co-branded services: its Buy Gift and Transfer service retails loyalty points and miles directly to consumers; its Points Loyalty Wallet service offers any developer transactional access to dozens of loyalty programs and their hundreds of millions of members via a package of APIs; and its Points Travel service helps loyalty programs increase program revenue from hotel bookings, and provides more opportunities for members to earn and redeem loyalty rewards more quickly. Points is headquartered in Toronto with offices in San Francisco and London.
About Meliá Hotels International
Meliá Hotels International is one of the largest hotel chains in the world and the largest domestic
hotel chain in Spain. Since its establishment in 1956 in Palma de Mallorca, it has continued to expand, opening its first international hotel in Bali in 1985. Meliá has since grown to managing more than 370 hotels operating in 43 countries and 4 continents. Each of these hotels fall into one of seven different brands: Meliá Hotels & Resorts, Gran Meliá Hotels & Resorts,ME by Meliá, Paradisus by Meliá, Innside by Meliá, TRYP by Wyndham, Sol Hotels & Resorts and Club Meliá. With each brand offering its own unique characteristics, Meliá promises to satisfy every client, whatever the occasion.
For more information, visit melia.com/meliarewards or follow MeliáRewards on Facebook, Twitter and Instagram
Points Public Relations